Refund, Cancellation & Subscription Policy

Effective Date: 20 July 2026 · Last Updated: 20 July 2026

This Policy forms part of the Master SaaS Terms of Service.

1. Free Trial

Atcloud Systems may offer a 14-day free trial. Trial availability may be limited to one trial per person, business, account, or payment method. Atcloud Systems may modify, restrict, or discontinue free trials.

2. Subscription Cancellation

Customers may cancel according to the cancellation method made available by Atcloud Systems. Cancellation generally prevents future renewal but does not automatically create a refund for amounts already paid. Access may continue until the end of the paid Subscription period unless otherwise stated.

3. Monthly Subscriptions

Monthly Subscriptions generally renew monthly until cancelled. Cancellation should be completed before the next renewal date.

4. Annual Subscriptions

Annual Subscriptions generally renew annually until cancelled. Unless required by applicable law or expressly approved by Atcloud Systems, unused portions of an annual Subscription are not automatically refundable.

5. Refunds

Refunds are reviewed on a case-by-case basis. Factors may include technical failure; duplicate payment; unauthorized payment; billing error; exceptional circumstances; applicable law; extent of usage; and time elapsed since payment. Approval of one refund does not create a continuing obligation to approve future refunds.

6. No Automatic Refund for Non-Use

Failure to use the Services does not automatically create a refund right.

7. Chargebacks

Customers should contact Atcloud Systems before initiating a payment dispute where reasonably possible. Fraudulent or abusive chargebacks may result in account suspension or termination. Atcloud Systems reserves all rights available under applicable law and payment-provider rules.

8. Service Issues

If a significant technical issue prevents reasonable use of a paid Service, Atcloud Systems may, at its discretion and subject to applicable law, investigate the issue; provide a service credit; extend the Subscription; provide a partial refund; or provide another commercially reasonable remedy. No remedy is guaranteed unless required by law or a written SLA.

9. Taxes

Refund amounts may be adjusted for taxes, payment-processing fees, currency conversion, or other legally applicable deductions where permitted.

10. Mandatory Rights

Nothing in this Policy excludes or limits any refund, cancellation, consumer, or statutory right that cannot legally be excluded.

11. Contact

Refund requests should be sent to billing@atcloudsystem.com. Include your account email; invoice or transaction reference; reason for request; and relevant supporting information.